GWCCCUSTOMER QA WORK QUEUE
Customer QA
QA owns customer communication. Operations owns the fix. The customer closes the loop. A Fire leaves Today’s Calls while Ops works it, then returns here with the full Ops history when Work Complete is marked.
Resolving branch scope…
QA data will load only after the operating scope is confirmed.
Today’s Calls…Excludes Fires currently owned by Operations
Not Happy / Active Fire…QA retains customer ownership while Ops fixes the issue
Verification Needed…
Follow-up Past Due…
90-Day Due…… past due
Open queue: …
| Customer / Job | Status / Owner | Contact | Sentiment | Concern / Notes | Follow-up / Verification | Workflow | Save |
|---|